Case Story: The Refill Startup That Found Its Voice
Their homepage said “planet-positive refills,” but customers asked, “How exactly?” Bounce rates were high, and repeat orders lagged. The team felt mission-driven, yet the message felt mushy, failing to land with busy shoppers seeking clarity.
Case Story: The Refill Startup That Found Its Voice
We replaced generic phrases with specifics: bottle reuse counts, pump-free designs, and recyclable labels. A founder’s story about rinsing jars with her grandmother added warmth. Clear comparisons showed savings versus conventional bottles per household per year.
